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A morning huddle could be the most powerful 10 minutes you spend each day. A doctor not having a morning huddle is equivalent to a college football coach not having a plan for game day. Can you imagine if the coach of your favorite football team recruited the best talent in the country then just assumed they knew what to do? No getting back to fundamentals, no practicing, no pregame speeches, no halftime adjustments. Just an attitude of expectancy that “they were trained in their positions they know what they’re supposed to do”.
Certainly that sounds ridiculous or at the very least a quick way for a coach to get fired. Your team is an extension of your vision for your practice. They may know how to do their jobs but it takes communication from you for them to carry out YOUR vision. Have you ever wondered “why won’t they do what I want them to do?” It could very well be that your team is willing they just aren’t clear on what you want them to do.
If morning huddle is new to you keep it simple. This is a time of positive reinforcement so keep it light. Remember, we are getting the players fired up for game day. So what do we talk about? Start off by talking about what we did well yesterday. Everyone enjoys a pat on the back. Next identify what challenges we may face today so we can be ready as a team and have everyone on the same page. What cases are we delivering today and tomorrow and have they arrived from the lab? The more comfortable you get with the morning huddle you can begin to identify items such as who is on the operative schedule but not in continuing care and vice versa. What radiological opportunities do we have today? Who is coming in that has been treatment planned but the work has not been completed? Who do we need to properly present third party financing to? Who has relatives that have not been invited in to our practice yet?
Keep it light but make it productive. This could be the most important ten minutes you spend today. Don’t assume that just because your team members know how to do their job that they know how to carry out your vision. Your vision is the experience that will separate your practice from the other practices your patients could be visiting today.

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Comment by Mary Jane RDH BS on March 25, 2010 at 12:26pm
One more note to Dr. McKee..that was very considerate to make it during the normal working hours. I have a friend who years back was forced to come in for the mandatory meeting forty-five minutes early..when she was a new mother just trying to deal with that and being the main assistant for a very busy practice. Regular hours were not an issue..she had covered those..any earlier consistently were a struggle.
Comment by Vicki Cheeseman on March 25, 2010 at 9:21am
Great ideas that should be helpful for all dental offices. Thanks for posting this....
Comment by Mary Jane RDH BS on March 25, 2010 at 4:43am
Very productive time, Doctor!
Comment by George McKee on March 25, 2010 at 2:58am
I've been having morning huddles for over 20 years. When we started doing them, I insisted that we have them during normal business hours, that is, the staff was not expected to come in early. The 30 minutes of "lost" production time was quickly overcome by increased efficiency, fewer mistakes and increased production. Plus, we all looked like we knew what we were doing in front of thepatietns.


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