PennWell Dental Community
It’s December 21, 2012, and I’m sitting at my desk. I’m still here. My friends are still here. The Internet is still working. The lights are still on. I just checked with a friend of mine in Australia and he’s still here (even though the day is almost over for him). I just checked the weather and there are no immediate signs of solar flares or 100-foot waves. I think it’s safe to say that we’ve survived the apocalypse. As one of my friends texted me this morning, this has to be the lamest…Continue
Added by Kevin Henry on December 21, 2012 at 9:52am — No Comments
Have you had a patient complain about their dental work lately? Is your patient angry and asking for their money back? Are you angry because you know you did the best possible work and this patient is being completely unreasonable?
May I introduce a wonderful solution? Peer Review through your Dental Society.
If you try to go toe-to-toe with your…Continue
Added by Jill Nesbitt on December 18, 2012 at 6:05am — No Comments
One of the challenges of group practice is to keep all dentists providing similar high quality care. It’s true in dentistry “you’re only as strong as your weakest link” – or to put it a bit harshly, “one bad apple ruins the bunch.” For dentists that practice in groups, using an internal peer review process is a wonderful way to maintain quality.
My practice conducts an internal peer review process every six months. We evaluate three teams:
Added by Jill Nesbitt on November 28, 2012 at 2:46pm — No Comments
The library (heart of ADA) and its unknown future is just another outcome and consequence of ADA’s mismanaged policies and defunct leadership as it continues to thwart the underlying empathic core response to the oral healthcare needs of Americans. ADA’s self-serving leadership continues to overlook the need of alternative providers such as denturists, dental health aide therapists, dental therapists and independent practices for dental hygienists in addressing solutions to…Continue
Thanksgiving has always been, and will always be, one of my favorite holidays. It’s a time for great food, family, and football (you have to love the NFL triple-header). It’s also the kickoff to the holiday season (including all of the fun that Black Friday holds for those of us who like to get up at 3 a.m. to throw elbows with our fellow shoppers … but that’s a whole other diatribe).
Thanksgiving is also that one day that is set aside for us to count our blessings and give…Continue
Added by Kevin Henry on November 15, 2012 at 10:30am — No Comments
We recently purchased new direct digital xray sensors for my group practice. This is the first major technology purchase in our practice for a handful of years and we took the time to do our 'due diligence' to compare the products and make the right choice for our practice. If you're facing a new technology purchase, here are some ideas on how to evaluate competitive products, train your staff and then follow up to make sure you're making the most of your purchase.
Added by Jill Nesbitt on November 8, 2012 at 10:37am — No Comments
“You don’t know what you’ve got, until it’s gone.” That old song applies to my office right now. I have an employee that only handles our daily deposit. She enters payments from all insurance checks, personal payments and EFTs from insurance every day and then takes the cash to the bank. She has worked for me for years and we have a lovely arrangement – she is paid at a relatively low rate and has almost total flexibility with her schedule. As long as she comes in every day to take care of…Continue
Added by Jill Nesbitt on November 1, 2012 at 9:43am — No Comments
OK, maybe Ryan, the baseball Hall of Famer, doesn't think it's wrong to quit chewing tobacco, but he certainly doesn't seem very pleased that one of his star players chose to quit in the middle of the season.
Josh Hamilton, an All-Star outfielder for the Texas Rangers (Ryan's former team and the team for which he currently serves as president), made the decision to kick his tobacco habit during the 2012 baseball season. Ryan said his decision to quit had a "drastic effect" on…
Added by Kevin Henry on October 11, 2012 at 2:56pm — No Comments
Want new patients for your practice? Video patient testimonials are a powerful way to improve your Google ranking and increase conversions on your website. According to Pixability:
Video gets results
Added by Jill Nesbitt on October 10, 2012 at 4:14pm — No Comments
If you're heading to San Francisco, click on the links below for information you can use in the City by the Bay...
For new products to see at the ADA Annual Session, please click here.
For an Insider's Guide to San Francisco, including tips from locals on restaurants and activities,…
Added by Kevin Henry on October 10, 2012 at 2:00pm — No Comments
If you're missing teeth and afraid to smile because of this, or you're tired of wearing embarrassed dentures, then you may well be considering splashing the cash on some implant dentistry.
What is an implant?
Added by Miguel Dominic on September 18, 2012 at 12:35am — No Comments
Added by Jill Nesbitt on September 14, 2012 at 7:21am — No Comments
Wowza! I hope you had as much fun as I did this summer! I explored lots of fun topics including empowerment, leadership, avoiding burnout, preventing isolation and replacing limiting beliefs around career and family!
I look forward to continuing the dialogue with you in the upcoming Dental Influencers Empowerment Series 2012 –
It is a FREE gathering of professionals (via your computer or telephone) who are collaborating and creating a HUGE shift in our professions – some of…Continue
Added by Kristine A. Hodsdon RDH, MSEC on September 7, 2012 at 11:30am — No Comments
Have you ever heard of Dental Informatics? Described as the intersection of patient data, computer science and dental providers, it’s an approach focused on providing higher quality patient care through better management and use of information. Evidence-based dentistry is built on…
Added by Jill Nesbitt on September 6, 2012 at 10:38am — No Comments
Gotta love American ingenuity. Even in the vacuum of space, astronauts were able to overcome a problem using "out-of-the-box" thinking ... and a blue toothbrush.
From Yahoo! News ...
Spacewalking astronauts triumphed over a stubborn bolt and installed a critical power-switching box at the International Space Station on Wednesday, reviving electrical…
Added by Kevin Henry on September 5, 2012 at 1:31pm — No Comments
Last week I was honored to attend the Henry Schein Practice Solutions Summit which is
a meeting of the minds between Schein executives and dental consultants (especially those focused on dental technology). During this event, Schein shared new product features and programs available and the consultants asked questions and provided feedback to improve the products.
Added by Jill Nesbitt on August 26, 2012 at 7:25am — No Comments
In my practice, I handle all major staff upsets. I have solved personality conflicts, he said/she said situations, tangles over closing duties and dozens of other tearful crises. However, I also train my staff and team leaders to solve these problems as well, so they don't need me, but I'm available to help. We use approaches such as:
Added by Jill Nesbitt on August 16, 2012 at 5:04pm — No Comments
As dental practice marketing completely transforms from the simple (run a few ads in the yellow pages) to the complex (update your website and regularly contribute to social media), photographs are becoming more and more important to your practice. There are a variety of photos that can be useful in dental marketing:
Added by Jill Nesbitt on July 30, 2012 at 2:27pm — No Comments
Thank you to all who attended my presentation From Office Manager to Administrator: Managing a Growing Multi-Provider Practice. I appreciate everyone who stuck with me as we reviewed scheduling, managing goals/bonuses and quality care/financial performance all at 3:30-5:30pm on Saturday afternoon – in Las Vegas!
As I was thinking about my presentation, I realize that…Continue
Added by Jill Nesbitt on July 23, 2012 at 2:57pm — No Comments
We’re halfway through 2012. Are you on track to hit your financial goals?
If your first response is “Financial goals? What financial goals? How am I supposed to have time to set financial goals when I’m busy working at the chair?” then, I’ve got a plan for you.
Or, if your response is “Financial goals? Of course, I’ve already reviewed my numbers to see how I’m doing compared to last year. It sure would be nice to hear some ideas on how we could improve our…Continue
Added by Jill Nesbitt on July 5, 2012 at 11:19am — No Comments