PennWell Dental Community
Dentistry is a highly technical field requiring extensive training to hone clinical techniques and skills, yet it is often not these technical skills that determine who get the best jobs after dental school. Generally, the “soft skills” are what will make or break your chances of landing an ideal associate position. To separate yourself from other associate candidates, it is important to recognize what these skills are and why they matter.…Continue
Added by Cambridge Practice Consultants on September 8, 2014 at 6:58am — No Comments
All dental practice staff must, at all times, remain level headed, polite and positive in all patient dealings, whether the patient is right or wrong. Such a policy should be part of any …
Added by Cambridge Practice Consultants on September 2, 2014 at 8:28am — No Comments
Periodontal Procedure Predicaments
Written by Amber Auger, RDH B.S.
For decades, hygienists have probed clinical pocket depths and attachment levels which have been recognized as the dentist's most important tools in diagnosing…Continue
Dental patient information, both written in the chart and verbal, is absolutely confidential. Practice and dentist’s business affairs are also to be treated with the utmost confidentiality.
The above subjects should not be discussed outside of the office. Office matters must be…
Added by Cambridge Practice Consultants on August 25, 2014 at 9:56am — No Comments
"It's just mean, it's spiteful and it's fodder for gossip."
The quote above appears in The Oregonian, and a Portland dentist said it. The doctor said as part of an argument for taking steps to conceal the identity of disciplined dentists.
Presumably, you have examined the public comments after any online news story. Regardless of how controversial the…Continue
Added by Mark Hartley on August 25, 2014 at 9:19am — No Comments
As the newspaper article (The Daily Iberian in Louisiana) points out, male hygienists are scarce. So newspaper articles about male hygienists retiring are even more rare.
So finding this farewell article for Kenneth Boudreaux was a pleasant surprise while recently culling journalistic references to the dental hygiene profession.…Continue
Added by Mark Hartley on August 25, 2014 at 8:40am — No Comments
If you haven't already done so you might want to include in your general dental office manual an up-to-date phone/computer policy. This is the phone/computer policy …Continue
Added by Cambridge Practice Consultants on August 20, 2014 at 4:00pm — No Comments
1. Patients' needs are top priority. The practice owner and all staff should leave personal issues and opinions outside of the dental practice. Patients visit your office to improve their dental health and eliminate pain. An atmosphere of warmth, cheerfulness and caring must be conveyed. Indifference…Continue
Added by Cambridge Practice Consultants on August 12, 2014 at 9:37am — No Comments
While it is important to understand what is unacceptable conduct for your dental staff, it is equally important to understand what is “acceptable conduct” in a dental practice so you can concentrate on the positive not the negative. In order to create a positive working environment I…Continue
Added by Cambridge Practice Consultants on August 4, 2014 at 10:31am — No Comments
Added by Cambridge Practice Consultants on July 28, 2014 at 11:21am — No Comments
Office meetings should be held either weekly or monthly depending on the size of the practice. Over lunch is generally a good time.
Note: Whether you hold your office meeting during lunch or not staff still must paid - even if you have the meeting…Continue
Added by Cambridge Practice Consultants on July 21, 2014 at 7:35am — No Comments
Can you imagine baseball without any rules? Or, driving in rush hour traffic with no laws or guidelines governing what to do when the lights turn green or red? The obvious result would be confusion and chaos. This same logic applies to every organization. If there are no…Continue
Added by Cambridge Practice Consultants on July 14, 2014 at 10:23am — No Comments
I fall squarely in the "She needs to pay up" camp. Wait, what? You don't know what I'm taking about? Why, Kim Kardashian, of course, the 80th wealthiest celebrity who has NOT paid her 13-year-old dental bill.
The dentist is getting a bit of publicity for this sad fact by "offering fans (or anti-fans, of which there are plenty) to help him recover his debt from Kim Kardashian" according to Inquisitir.com." Dr. Craig Gordon was able to win a judgment in court because Kardashian did not…Continue
1. Reactivation, whether for recare or unscheduled treatment, tends to get shoved aside by the front desk due to what seem like more pressing issues that come up on any give day. In a solo practice two to four hours a week should be spent on reactivation. Keep in mind that something…Continue
Added by Cambridge Practice Consultants on July 7, 2014 at 3:50pm — No Comments
Cell phones, Facebook and the like are here to stay. The basic policy you should have in your general policy…Continue
Added by Cambridge Practice Consultants on June 23, 2014 at 9:39am — No Comments
The key to compliance is having a written Dental Office Manual with all policy put together in a format that requires written attests that each…Continue
Added by Cambridge Practice Consultants on June 16, 2014 at 9:44am — No Comments
1. We recommend all patients, both hygiene and doctor, be confirmed the day before their scheduled appointments. Monday…Continue
Added by Cambridge Practice Consultants on June 9, 2014 at 9:24am — No Comments
The sequence of steps used to follow up on past due accounts are as follows:
2. Patient Call
3. 2nd Statement with note or letter
4. Patient Call
5. Past Due Letter
6. Patient Call
7. Last Notice –…
Added by Cambridge Practice Consultants on June 2, 2014 at 9:06am — No Comments
In a previous entry, I talked about percentage of staff pay and how to get that lowered by making your staff more efficient. The other way to get your percentage of staff pay into an acceptable range is to increase collections by increasing the percent of…Continue