PennWell Dental Group

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September 2015 Blog Posts (5)

Building & Maintaining Patient Loyalty

Let Us Not Forget – We’re In The Relationship Business

We all want to be involved in a practice that is built on solid ground. A practice that can withstand the unavoidable ups and downs of economic cycles, one that can withstand the closing of a major business down the street with the subsequent layoffs. We’ve all seen those practices, the ones that always remained booked out several weeks in spite of uncontrollable head winds. What sets those practices apart from all the others?…

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Added by Richard L. Pascoe DDS MS on September 30, 2015 at 9:34am — No Comments

Charlie Sheen avoids court by settling with hygienist

I've been neglecting my celebrity reporting "duties." Things are pretty busy in the old office of DentistryIQ. But I simply couldn't pass up a chance to comment on Charlie Sheen's latest news. He settled out of court with his dentist's office to avoid having to appear in court.

For those of you who may have forgotten the riveting story that broke last October, according to Radaronline, when his dental hygienist attempted to place the nitrous oxide mask on his face, Sheen…

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Added by Meg Kaiser on September 29, 2015 at 11:18am — 1 Comment

Dental Patient Credit Balances

An important customer service function for your Accounts Manager is to check to see if any patients have Credit Balances. If a patient is due a refund, as part of providing excellent customer service, a letter of explanation should be sent to the patient with the check. I highly recommend this be done at least monthly if not weekly. Also check with your local state board as there may be specific requirements for your state on how to handle credit…

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Added by Cambridge Dental Consultants on September 29, 2015 at 10:04am — No Comments

Curette Sharpening – Get The Toe Right

Sharpening The Toe Of The Curette

Curette sharpening can be a challenge, but with the right tools you’ll get superior results.

Sharpening the toe of the curette has always been a difficult maneuver, evidenced by the number of curettes that have been sharpened to a point. Check your instruments and see if I’m right or not. If I’m not, you must be commended because you are certainly in the minority.

Sharpening the toe with a conventional flat hand stone is tricky. As you…

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Added by Richard L. Pascoe DDS MS on September 15, 2015 at 7:44am — 1 Comment

Eyeball Your Practice

Something you can do to immediately help your practice is to look at your practice from the patient's perspective.

What I mean is eyeball your dental office as if you are a new patient. Listen to how your front desk handles new patient calls, stroll around the parking lot, take a seat in the lobby and view the surroundings. Visit the patient restroom. Sit in each of the dental chairs and look up at the…

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Added by Cambridge Dental Consultants on September 1, 2015 at 10:30am — 1 Comment

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