PennWell Dental Community
If you haven't already done so you might want to include in your general dental office manual an up-to-date phone/computer policy. This is the phone/computer policy …Continue
Added by Cambridge Practice Consultants on August 20, 2014 at 4:00pm — No Comments
1. Patients' needs are top priority. The practice owner and all staff should leave personal issues and opinions outside of the dental practice. Patients visit your office to improve their dental health and eliminate pain. An atmosphere of warmth, cheerfulness and caring must be conveyed. Indifference…Continue
Added by Cambridge Practice Consultants on August 12, 2014 at 9:37am — No Comments
While it is important to understand what is unacceptable conduct for your dental staff, it is equally important to understand what is “acceptable conduct” in a dental practice so you can concentrate on the positive not the negative. In order to create a positive working environment I…Continue
Added by Cambridge Practice Consultants on August 4, 2014 at 10:31am — No Comments
Added by Cambridge Practice Consultants on July 28, 2014 at 11:21am — No Comments
Office meetings should be held either weekly or monthly depending on the size of the practice. Over lunch is generally a good time.
Note: Whether you hold your office meeting during lunch or not staff still must paid - even if you have the meeting…Continue
Added by Cambridge Practice Consultants on July 21, 2014 at 7:35am — No Comments
Can you imagine baseball without any rules? Or, driving in rush hour traffic with no laws or guidelines governing what to do when the lights turn green or red? The obvious result would be confusion and chaos. This same logic applies to every organization. If there are no…Continue
Added by Cambridge Practice Consultants on July 14, 2014 at 10:23am — No Comments
I fall squarely in the "She needs to pay up" camp. Wait, what? You don't know what I'm taking about? Why, Kim Kardashian, of course, the 80th wealthiest celebrity who has NOT paid her 13-year-old dental bill.
The dentist is getting a bit of publicity for this sad fact by "offering fans (or anti-fans, of which there are plenty) to help him recover his debt from Kim Kardashian" according to Inquisitir.com." Dr. Craig Gordon was able to win a judgment in court because Kardashian did not…Continue
Added by Meg Kaiser on July 10, 2014 at 3:00pm — No Comments
1. Reactivation, whether for recare or unscheduled treatment, tends to get shoved aside by the front desk due to what seem like more pressing issues that come up on any give day. In a solo practice two to four hours a week should be spent on reactivation. Keep in mind that something…Continue
Added by Cambridge Practice Consultants on July 7, 2014 at 3:50pm — No Comments
Cell phones, Facebook and the like are here to stay. The basic policy you should have in your general policy…Continue
Added by Cambridge Practice Consultants on June 23, 2014 at 9:39am — No Comments
The key to compliance is having a written Dental Office Manual with all policy put together in a format that requires written attests that each…Continue
Added by Cambridge Practice Consultants on June 16, 2014 at 9:44am — No Comments
1. We recommend all patients, both hygiene and doctor, be confirmed the day before their scheduled appointments. Monday…Continue
Added by Cambridge Practice Consultants on June 9, 2014 at 9:24am — No Comments
The sequence of steps used to follow up on past due accounts are as follows:
2. Patient Call
3. 2nd Statement with note or letter
4. Patient Call
5. Past Due Letter
6. Patient Call
7. Last Notice –…
Added by Cambridge Practice Consultants on June 2, 2014 at 9:06am — No Comments
In a previous entry, I talked about percentage of staff pay and how to get that lowered by making your staff more efficient. The other way to get your percentage of staff pay into an acceptable range is to increase collections by increasing the percent of…Continue
Added by Cambridge Practice Consultants on May 26, 2014 at 8:41am — No Comments
What is a good case acceptance percentage?
Depends on what the 75% represents.
If the doctor routinely presents abbreviated treatment plans…Continue
Added by Cambridge Practice Consultants on May 19, 2014 at 8:14am — No Comments
Social media is getting huge, and dentists must participate in this digital revolution
Although marketing your practice offline is great, doing it online is even better.
We recently asked 9 dentists and agencies two questions:
- How important is social media for dentists?
- What are the most effective techniques that you use?…
Good management of your dental practice includes a scripting protocol for your Scheduling Coordinator (SC) to handle…Continue
Added by Cambridge Practice Consultants on May 12, 2014 at 9:25am — No Comments
Whatever dental bonus system you use it should be tied into a predetermined payroll percent.
Predetermined Payroll Percent: 25%
Collections for Month: 100K
Available for Payroll: 25K
Added by Cambridge Practice Consultants on May 5, 2014 at 11:22am — No Comments
Lately, we've seen many mainstream media has been lashing the dental implants practice. At least here in UK we've seen few different posts on cases where dental implants have gone seriously wrong. The story of the UK businessman who spent £25000 for dental implants and having some serious problems has gone viral these days. Are these news items impacting your practice? People have the options of so many…Continue
Added by M Marz on May 2, 2014 at 5:54am — No Comments
Patient Pursuit and Century Interactive release a study detailing the biggest source of lost revenue in dental practices: poor phone skills.
Added by Keaton Marks on April 30, 2014 at 11:41am — No Comments
The best and most effective way to lower your overhead is to provide regular training to your staff.
Here's a datum you need to have under your belt: The less in-house training you provide, the higher your percent of payroll will be. Why Because proper…
Added by Cambridge Practice Consultants on April 28, 2014 at 10:25am — No Comments