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Dental Office General Policy Manual: What To Include

A General Policy Manual – regardless of the size of your office - is vital. The following are some basic guidelines that you should consider when assembling your…

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Added by Cambridge Practice Consultants on October 28, 2014 at 7:45am — No Comments

Staff Training: What You Really Need to Know

Dental Staff Training

One of the hardest management task dental practice owners and…

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Added by Cambridge Practice Consultants on October 22, 2014 at 9:21am — No Comments

Code of Conduct for Dental Staff

Dental Staff Guidelines

Any dental practice should have Code of Conduct guidelines for the staff.  The purpose of such guidelines is to improve staff relationships and to enhance production.  Guidelines should be enforced…

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Added by Cambridge Practice Consultants on October 13, 2014 at 10:43am — No Comments

Office Managers

Dental Office Manager Job Description

A dental office manager’s job description could be summed as follows:

“To assist dental staff to become more efficient, productive and competent with the result of a…

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Added by Cambridge Practice Consultants on October 6, 2014 at 7:37am — No Comments

I wish much success for AAOSH. Don’t you?

Is there anyone who doesn’t want the American Academy for Oral Systemic Health to succeed? The association hosted its annual session in St. Louis, and the muted enthusiasm continues for dental professionals desiring a stronger relationship with the medical community and trending health-care policies.

I use the term muted above because I’m not really sure much enthusiasm can realistically be expected when listening to “Fusobacterium nucleatum: An oral commensal-turned pathogen,” or…

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Added by Mark Hartley on September 27, 2014 at 10:17am — No Comments

Dental Office Financial Policy

Establishing a clear and firm financial policy for your dental office helps to see that your practice is paid without the type of misunderstandings that can cost you new patients and…

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Added by Cambridge Practice Consultants on September 23, 2014 at 7:30am — No Comments

Verifying Dental Benefits

Cambridge Dental Consultants recommends that when a new patient calls in the employee(s) who handles new patient phone calls needs to fill a "…

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Added by Cambridge Practice Consultants on September 15, 2014 at 7:00am — No Comments

Verifying Dental Benefits

Cambridge Dental Consultants recommends that when a new patient calls in the employee(s) who handles new patient phone calls needs to fill a "…

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Added by Cambridge Practice Consultants on September 15, 2014 at 4:37am — No Comments

Finding an Associate Dentist Job - It’s not Just What You Do, It is How You Do It

Dentistry is a highly technical field requiring extensive training to hone clinical techniques and skills, yet it is often not these technical skills that determine who get the best jobs after dental school. Generally, the “soft skills” are what will make or break your chances of landing an ideal associate position. To separate yourself from other associate candidates, it is important to recognize what these skills are and why they matter.…

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Added by Morgan Pace on September 12, 2014 at 2:14pm — No Comments

Calculating Insurance Benefits

Almost all dental insurance companies work on a percentage basis (this is why you can only…
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Added by Cambridge Practice Consultants on September 8, 2014 at 6:58am — No Comments

Code of Conduct

All dental practice staff must, at all times, remain level headed, polite and positive in all patient dealings, whether the patient is right or wrong. Such a policy should be part of any …

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Added by Cambridge Practice Consultants on September 2, 2014 at 8:28am — No Comments

Periodontal Procedure Predicaments

Periodontal Procedure Predicaments

Written by Amber Auger, RDH B.S.











        For decades, hygienists have probed clinical pocket depths and attachment levels which have been recognized as the dentist's most important tools in diagnosing…

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Added by Amber Auger on August 25, 2014 at 1:36pm — No Comments

Confidentiality

Dental patient information, both written in the chart and verbal, is absolutely confidential. Practice and dentist’s business affairs are also to be treated with the utmost confidentiality.

The above subjects should not be discussed outside of the office. Office matters must be…

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Added by Cambridge Practice Consultants on August 25, 2014 at 9:56am — No Comments

If we know of a dentist who misbehaves, will we also misbehave?

"It's just mean, it's spiteful and it's fodder for gossip."

The quote above appears in The Oregonian, and a Portland dentist said it. The doctor said as part of an argument for taking steps to conceal the identity of disciplined dentists.

Presumably, you have examined the public comments after any online news story. Regardless of how controversial the…

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Added by Mark Hartley on August 25, 2014 at 9:19am — No Comments

When a male hygienist retires ...

As the newspaper article (The Daily Iberian in Louisiana) points out, male hygienists are scarce. So newspaper articles about male hygienists retiring are even more rare.

So finding this farewell article for Kenneth Boudreaux was a pleasant surprise while recently culling journalistic references to the dental hygiene profession.…

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Added by Mark Hartley on August 25, 2014 at 8:40am — No Comments

Cell Phones, Office Phones and Computer Use

If you haven't already done so you might want to include in your general dental office manual an up-to-date phone/computer policy. This is the phone/computer policy …

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Added by Cambridge Practice Consultants on August 20, 2014 at 4:00pm — No Comments

Communicating and Relating to Dental Patients

1. Patients' needs are top priority. The practice owner and all staff should leave personal issues and opinions outside of the dental practice. Patients visit your office to improve their dental health and eliminate pain. An atmosphere of warmth, cheerfulness and caring must be conveyed. Indifference…

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Added by Cambridge Practice Consultants on August 12, 2014 at 9:37am — No Comments

Acceptable Conduct

While it is important to understand what is unacceptable conduct for your dental staff, it is equally important to understand what is “acceptable conduct” in a dental practice so you can concentrate on the positive not the negative. In order to create a positive working environment I…

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Added by Cambridge Practice Consultants on August 4, 2014 at 10:31am — No Comments

Dental Staff Unacceptable Conduct

Groups of people who work together for any purpose require guidelines. The same is true for the management of your dental practice. The purpose for these guidelines is to improve staff relationships and to enhance production. They are to be enforced in a…
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Added by Cambridge Practice Consultants on July 28, 2014 at 11:21am — No Comments

Office Meetings

Office meetings should be held either weekly or monthly depending on the size of the practice. Over lunch is generally a good time.

Note: Whether you hold your office meeting during lunch or not staff still must paid - even if you have the meeting…

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Added by Cambridge Practice Consultants on July 21, 2014 at 7:35am — No Comments

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