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Incoming Phone Calls

Income phone calls may lead your dental receptionist in a number of different directions.

Business calls should be forwarded to the appropriate staff member. For example, questions regarding…

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Added by Cambridge Practice Consultants on December 8, 2014 at 9:30am — No Comments

3 Growing/interesting areas of Dentistry

Lately I have taken courses on 3 ways to expand my practice. However all three come with some heavy regulation. I just want to comment and get feedback on the issues.

First is Ozone Dentistry.

It seems as though Ozone is a legitimate combatant to almost all types of infection and does little to damage the human body. Sure there are some risks to it. Why is this not more popular? Why is it not getting a lot more research. I am a…

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Added by Richard Buck on December 5, 2014 at 6:03pm — No Comments

New Patient Call In Script

Your dental office receptionist will be the first contact new patients have with your office. Her voice is the first one they hear. The way she handles herself over the phone, as well as at the front desk, is key to getting and keeping new patients.

A complimentary version of…

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Added by Cambridge Practice Consultants on November 26, 2014 at 8:54am — No Comments

Are you considering doing something other than Dental Hygiene?

I got hurt around 2 years ago (neck trauma) which made going back to dental hygiene not possible. So I chose to stay at home with my kids as it's supposed to be the most important job you'll do in your life. Though I really missed the connection I got with my patients every day.

I am seriously considering becoming a life coach helping other dental hygienists find a new path and/or career either due to burn out or injury. I am looking to have a discussion with women that find…

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Added by Heidi Baker on November 17, 2014 at 6:01pm — No Comments

Your Receptionist and Office Communications

Cambridge Dental Practice Consultants recommends that your telephone never ring more than three times before being answered. If the receptionist is on another line or otherwise engaged then one of the other staff should help out.…

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Added by Cambridge Practice Consultants on November 17, 2014 at 10:00am — No Comments

Introducing OAP 60-Second Retainer Cleaner, Persulfate-Free!

If your patients are concerned about Persulfate in their retainer cleaner, tell them about OAP Cleaner. This new product comes in two forms: a gel and a foam. Both products kill 99.9% of bacteria on their Invisalign aligner or retainer in just 60 seconds with no Persulfate. (As confirmed by independent lab…

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Added by Lynn Schneider on November 13, 2014 at 12:17am — No Comments

Job Descriptions and Hiring

Cambridge Dental Consultants recommends that you provide each applicant with a job description summary of the position for which they are applying at the time they are given the application to fill out. You should…

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Added by Cambridge Practice Consultants on November 3, 2014 at 9:49am — No Comments

Dental Office General Policy Manual: What To Include

A General Policy Manual – regardless of the size of your office - is vital. The following are some basic guidelines that you should consider when assembling your…

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Added by Cambridge Practice Consultants on October 28, 2014 at 7:45am — No Comments

Staff Training: What You Really Need to Know

Dental Staff Training

One of the hardest management task dental practice owners and…

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Added by Cambridge Practice Consultants on October 22, 2014 at 9:21am — No Comments

Code of Conduct for Dental Staff

Dental Staff Guidelines

Any dental practice should have Code of Conduct guidelines for the staff.  The purpose of such guidelines is to improve staff relationships and to enhance production.  Guidelines should be enforced…

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Added by Cambridge Practice Consultants on October 13, 2014 at 10:43am — No Comments

Office Managers

Dental Office Manager Job Description

A dental office manager’s job description could be summed as follows:

“To assist dental staff to become more efficient, productive and competent with the result of a…

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Added by Cambridge Practice Consultants on October 6, 2014 at 7:37am — No Comments

I wish much success for AAOSH. Don’t you?

Is there anyone who doesn’t want the American Academy for Oral Systemic Health to succeed? The association hosted its annual session in St. Louis, and the muted enthusiasm continues for dental professionals desiring a stronger relationship with the medical community and trending health-care policies.

I use the term muted above because I’m not really sure much enthusiasm can realistically be expected when listening to “Fusobacterium nucleatum: An oral commensal-turned pathogen,” or…

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Added by Mark Hartley on September 27, 2014 at 10:17am — No Comments

Dental Office Financial Policy

Establishing a clear and firm financial policy for your dental office helps to see that your practice is paid without the type of misunderstandings that can cost you new patients and…

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Added by Cambridge Practice Consultants on September 23, 2014 at 7:30am — No Comments

Verifying Dental Benefits

Cambridge Dental Consultants recommends that when a new patient calls in the employee(s) who handles new patient phone calls needs to fill a "…

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Added by Cambridge Practice Consultants on September 15, 2014 at 7:00am — No Comments

Verifying Dental Benefits

Cambridge Dental Consultants recommends that when a new patient calls in the employee(s) who handles new patient phone calls needs to fill a "…

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Added by Cambridge Practice Consultants on September 15, 2014 at 4:37am — No Comments

Finding an Associate Dentist Job - It’s not Just What You Do, It is How You Do It

Dentistry is a highly technical field requiring extensive training to hone clinical techniques and skills, yet it is often not these technical skills that determine who get the best jobs after dental school. Generally, the “soft skills” are what will make or break your chances of landing an ideal associate position. To separate yourself from other associate candidates, it is important to recognize what these skills are and why they matter.…

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Added by Morgan Pace on September 12, 2014 at 2:14pm — No Comments

Calculating Insurance Benefits

Almost all dental insurance companies work on a percentage basis (this is why you can only…
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Added by Cambridge Practice Consultants on September 8, 2014 at 6:58am — No Comments

Code of Conduct

All dental practice staff must, at all times, remain level headed, polite and positive in all patient dealings, whether the patient is right or wrong. Such a policy should be part of any …

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Added by Cambridge Practice Consultants on September 2, 2014 at 8:28am — No Comments

Periodontal Procedure Predicaments

Periodontal Procedure Predicaments

Written by Amber Auger, RDH B.S.











        For decades, hygienists have probed clinical pocket depths and attachment levels which have been recognized as the dentist's most important tools in diagnosing…

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Added by Amber Auger on August 25, 2014 at 1:36pm — No Comments

Confidentiality

Dental patient information, both written in the chart and verbal, is absolutely confidential. Practice and dentist’s business affairs are also to be treated with the utmost confidentiality.

The above subjects should not be discussed outside of the office. Office matters must be…

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Added by Cambridge Practice Consultants on August 25, 2014 at 9:56am — No Comments

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