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Office Meetings

Office meetings should be held either weekly or monthly depending on the size of the practice. Over lunch is generally a good time.

Note: Whether you hold your office meeting during lunch or not staff still must paid - even if you have the meeting…

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Added by Cambridge Practice Consultants on July 21, 2014 at 7:35am — No Comments

Why Do You Need Policy?

Can you imagine baseball without any rules? Or, driving in rush hour traffic with no laws or guidelines governing what to do when the lights turn green or red? The obvious result would be confusion and chaos. This same logic applies to every organization. If there are no…

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Added by Cambridge Practice Consultants on July 14, 2014 at 10:23am — No Comments

C'mon Kimye, pay up!

I fall squarely in the "She needs to pay up" camp. Wait, what? You don't know what I'm taking about? Why, Kim Kardashian, of course, the 80th wealthiest celebrity who has NOT paid her 13-year-old dental bill.

The dentist is getting a bit of publicity for this sad fact by "offering fans (or anti-fans, of which there are plenty) to help him recover his debt from Kim Kardashian" according to Inquisitir.com." Dr. Craig Gordon was able to win a judgment in court because Kardashian did not…

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Added by Meg Kaiser on July 10, 2014 at 3:00pm — No Comments

Reactivation Tips

1. Reactivation, whether for recare or unscheduled treatment, tends to get shoved aside by the front desk due to what seem like more pressing issues that come up on any give day. In a solo practice two to four hours a week should be spent on reactivation. Keep in mind that something…

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Added by Cambridge Practice Consultants on July 7, 2014 at 3:50pm — No Comments

Dental Employee Cell Phone Use

Cell phones, Facebook and the like are here to stay. The basic policy you should have in your general policy…

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Added by Cambridge Practice Consultants on June 23, 2014 at 9:39am — No Comments

Correcting Dental Employees

The key to compliance is having a written Dental Office Manual with all policy put together in a format that requires written attests that each…

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Added by Cambridge Practice Consultants on June 16, 2014 at 9:44am — No Comments

Confirming Dental Appointments Tips

1. We recommend all patients, both hygiene and doctor, be confirmed the day before their scheduled appointments. Monday…

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Added by Cambridge Practice Consultants on June 9, 2014 at 9:24am — No Comments

Collections - Past Due Dental Accounts

The sequence of steps used to follow up on past due accounts are as follows:



1. Statement

2. Patient Call

3. 2nd Statement with note or letter

4. Patient Call

5. Past Due Letter

6. Patient Call

7. Last Notice –…

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Added by Cambridge Practice Consultants on June 2, 2014 at 9:06am — No Comments

Case Presentation Pointers

In a previous entry, I talked about percentage of staff pay and how to get that lowered by making your staff more efficient. The other way to get your percentage of staff pay into an acceptable range is to increase collections by increasing the percent of…

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Added by Cambridge Practice Consultants on May 26, 2014 at 8:41am — No Comments

Case Presentation Percentage

What is a good case acceptance percentage?

Depends on what the 75% represents.

If the doctor routinely presents abbreviated  treatment plans…

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Added by Cambridge Practice Consultants on May 19, 2014 at 8:14am — No Comments

Improve Your Social Media Presence Today: 9 Experts Share Their Opinion

Social media is getting huge, and dentists must participate in this digital revolution

Although marketing your practice offline is great, doing it online is even better.

We recently asked 9 dentists and agencies two questions:

- How important is social media for dentists?

- What are the most effective techniques that you use?…



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Added by Paul Massari on May 12, 2014 at 12:16pm — 1 Comment

Broken Dental Appointments

Good management of your dental practice includes a scripting protocol for your Scheduling Coordinator (SC) to handle…

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Added by Cambridge Practice Consultants on May 12, 2014 at 9:25am — No Comments

Bonus Systems & Dental Office Payroll Percent

Whatever dental bonus system you use it should be tied into a predetermined payroll percent.

Simple example:

Predetermined Payroll Percent: 25%

Collections for Month: 100K

Available for Payroll: 25K

Actual Payroll:…

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Added by Cambridge Practice Consultants on May 5, 2014 at 11:22am — No Comments

Dental Implants - Under Attack on media, What is you approach?

Lately, we've seen many mainstream media has been lashing the dental implants practice. At least here in UK we've seen few different posts on cases where dental implants have gone seriously wrong. The story of the UK businessman who spent £25000 for dental implants and having some serious problems has gone viral these days. Are these news items impacting your practice? People have the options of so many…

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Added by M Marz on May 2, 2014 at 5:54am — No Comments

Case Study: The Biggest Problem Facing Dental Practices

Patient Pursuit and Century Interactive release a study detailing the biggest source of lost revenue in dental practices: poor phone skills.

Video for Patient Pursuit Case Study

Added by Keaton Marks on April 30, 2014 at 11:41am — No Comments

Best Way to Lower Your Overhead

The best and most effective way to lower your overhead is to provide regular training to your staff.



Here's a datum you need to have under your belt: The less in-house training you provide, the higher your percent of payroll will be. Why Because proper…

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Added by Cambridge Practice Consultants on April 28, 2014 at 10:25am — No Comments

Lady Gaga's wisdom teeth are history

Setting her experiences to her song "Poker Face," Lady Gaga tweeted "Wisdom teeth out. P-p-Percocet p-p-Percocet" after having her wisdom teeth pulled last week. She also posted a selfie hugging her stuffed monkey, tweeting, "I'm gonna put some meatballs in a blender."

So yes, as the Huffington Post noted, celebrities are just like the rest of us, having swelled cheeks and pain after having their wisdom teeth pulled. I think Lady Gaga gave oral surgery a pretty good…

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Added by Meg Kaiser on April 24, 2014 at 9:31am — No Comments

Average Case Fee

A good dental practice management diagnostic tool is Average Case Fee (ACF). It is figured out by dividing production or collections by #…

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Added by Cambridge Practice Consultants on April 21, 2014 at 9:02am — No Comments

Actions to take to fill up your dental schedule, cut down on no-shows/cancellations.

1. For those who take insurance get in "end of year" insurance out.

2. Have a short call list

3. Make sure that every patient has their next appointment scheduled before leaving

4. Follow-up on unscheduled treatment and missed…

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Added by Cambridge Practice Consultants on April 14, 2014 at 10:21am — No Comments

A belated congratulations for a Frances Shook Award recipient

Karen Essell, RDH

We’ve had the good fortune in recent months of becoming acquaintances of two Michigan hygienists. Shirley Stroupe was the cover model in December 2012. Anne Gwozdek was the…

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Added by Mark Hartley on April 7, 2014 at 11:27am — No Comments

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