Creating the Perfect Hand-off; Making or Breaking Treatment Acceptance
Ronald F. Arndt, DDS, MBA, MAGD, MCC
Mary Beth Bajornas, VA, CMT
What is the hand-off protocol in your office?
Typically in many dental offices the clinical team member walks the patient to the front desk with the patient’s chart under their arm. When they reach the desk they “plop” the chart down, tells the Appointment Coordinator that the patient is done, looks at the patient and says,… Continue
Posted on November 20, 2009 at 3:31pm