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Jonathan Hayes
  • Male
  • Dunedin, Florida
  • United States
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Stop Being Stressed Out!!!

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Jonathan Hayes's Blog


Does your dental management consist of always putting out fires? The reason why you’re always trying to solve things frantically today may lie in how you do your dental office meetings in the morning.

Often morning huddles are being done but the dentist is solely running the meetings and they are always just talking about what is being done today. And here lies two mistakes in doing it this way.

The dentist must never run the morning huddle. Now I didn’t say not to have… Continue

Posted on May 13, 2009 at 7:30am


Put yourself in the shoes of a dental practice management consultant. What would you look for if you were a management consultant to a dental practice whose production and collections were going down each month? How could each person in the office be the cause of a failing dental practice?

Perhaps the front office people are being rude or not answering the phone in a reasonable length of time. Perhaps the scheduling is not being done correctly. Look at each position in the office and… Continue

Posted on April 21, 2009 at 3:00pm

What Are Your Staff Really Up To?

I often talk to clients about the importance of role-playing with staff but that may not be enough. Just because you showed someone how to do it once, doesn’t mean they will continue to follow the procedures you’ve shown them.

I have a client who thoroughly role-plays new staff members on their job duties until they have their procedures down to perfection but then he didn’t follow up on them until a few months later. Instead he assumed that they were doing the job the way he had… Continue

Posted on April 7, 2009 at 6:00pm


Do you ask your patient "Do you understand?"

If you do, you're losing a lot of income. That's what all dentists do.

Dentists tell patients they need to do this, this and this, rapid-fire style, throw patients terms that they probably don’t understand like "leaky margins" and then says, “Any questions?”

So the patients go merrily along their way to the financial arranger and ask what procedure will their insurance cover and then say, “Okay that's what I want to… Continue

Posted on April 1, 2009 at 5:30pm

To Disciple or Not to Discipline

As a Dental Practice Management Consultant I don't like the idea of "warnings" or "disciplinary actions".

When you have non compliance with office policy most dental consultants will agree you need a good dental office manual. Here is very workable procedure that is better that "disciplining""

1. Have a Dental Office Manual. All office policy must be in writing.

2. Staff must have read the Dental Office Manual and attested in writing they agree, understand and will… Continue

Posted on March 24, 2009 at 5:00pm

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