PennWell Dental Group

PennWell Dental Community

Jonathan Hayes
  • Male
  • Dunedin, Florida
  • United States
Share on Facebook Share

Gifts Received

Gift

Jonathan Hayes has not received any gifts yet

Give a Gift

 

Stop Being Stressed Out!!!

Latest Activity

Jonathan Hayes posted a blog post

DO YOU HAVE A FUTURISTIC DENTAL PRACTICE?

Does your dental management consist of always putting out fires? The reason why you’re always trying to solve things frantically today may lie in how you do your dental office meetings in the morning.Often morning huddles are being done but the dentist is solely running the meetings and they are always just talking about what is being done today. And here lies two mistakes in doing it this way.The dentist must never run the morning huddle. Now I didn’t say not to have one at all; I just said…See More
May 13, 2009
Jonathan Hayes posted a blog post

YOUR PRACTICE IS NO ACCIDENT

Put yourself in the shoes of a dental practice management consultant. What would you look for if you were a management consultant to a dental practice whose production and collections were going down each month? How could each person in the office be the cause of a failing dental practice?Perhaps the front office people are being rude or not answering the phone in a reasonable length of time. Perhaps the scheduling is not being done correctly. Look at each position in the office and try to come…See More
Apr 21, 2009
Jonathan Hayes posted a blog post

What Are Your Staff Really Up To?

I often talk to clients about the importance of role-playing with staff but that may not be enough. Just because you showed someone how to do it once, doesn’t mean they will continue to follow the procedures you’ve shown them.I have a client who thoroughly role-plays new staff members on their job duties until they have their procedures down to perfection but then he didn’t follow up on them until a few months later. Instead he assumed that they were doing the job the way he had shown them how…See More
Apr 7, 2009
Jonathan Hayes posted a blog post

ASKING YES OR NO QUESTIONS IS A NO-NO

Do you ask your patient "Do you understand?"If you do, you're losing a lot of income. That's what all dentists do.Dentists tell patients they need to do this, this and this, rapid-fire style, throw patients terms that they probably don’t understand like "leaky margins" and then says, “Any questions?”So the patients go merrily along their way to the financial arranger and ask what procedure will their insurance cover and then say, “Okay that's what I want to do.”Many dentists never really got…See More
Apr 1, 2009
Jonathan Hayes posted a blog post

To Disciple or Not to Discipline

As a Dental Practice Management Consultant I don't like the idea of "warnings" or "disciplinary actions".When you have non compliance with office policy most dental consultants will agree you need a good dental office manual. Here is very workable procedure that is better that "disciplining""1. Have a Dental Office Manual. All office policy must be in writing.2. Staff must have read the Dental Office Manual and attested in writing they agree, understand and will follow the policy.3. When a…See More
Mar 24, 2009
Jonathan Hayes posted a blog post

Set Your Sights Higher Part II

I mentioned in a topic last week that there are ways to skew the failure rate of treatment presentation. There are two ways this happens.First, the doctor presents treatment that is so small that anyone would accept it. Jeff Garcia was rated the 5th best quarterback in the NFL last season but most of his passes were short passes typical of the West Coast offense that the Buccaneers used.Second, the treatment plan doesn’t add up to your own definition of a healthy mouth. A good exercise to do is…See More
Mar 18, 2009
Jonathan Hayes posted a blog post

Are you the “The Dental Devil Incarnate”?

Disagreements amongst dental staff members and the dentist is one of the most common situations I run into when working with a new client. A good example is a recent new client who I personally found him to be very congenial so I had a hard time believing this guy was “The Dental Devil Incarnate” as described by the majority of his staff.I began by asking each of the staff the same question: "Do you know of any dental staff member that has been treated unjustly?” All fingers pointed to one…See More
Mar 3, 2009
Jonathan Hayes posted a blog post

A Few Dental Hiring Tips

Tip #1 Most employees at my favorite local restaurant have been there for years. The service is always heads and shoulders above other establishments in the area. Recently I complimented the manager and asked what her secret was. I got a very quick reply:"Drug testing” she said with a wink.Check your local and state laws and drug test if you can.Tip #2 A dentist who bought our training manuals told me he now uses them as part of his hiring procedure. He has the applicants go home with the…See More
Feb 24, 2009

Profile Information

What is your profession?
Consultant
What dental school/dental hygiene school did you attend?
N/A
In what state do you practice
N/A
For how many years have you been in the dental profession/industry?
20
What professional affiliations/associations do you belong to?
N/A
Do you have a Web site address?
mydentalconsultant.com

Work Smarter. Not Harder.

Cambridge's Dental Office Manuals Are Ranked No. 1 on Google and Yahoo go here

Free Practice Management Consultation Available here

Jonathan Hayes's Blog

DO YOU HAVE A FUTURISTIC DENTAL PRACTICE?

Does your dental management consist of always putting out fires? The reason why you’re always trying to solve things frantically today may lie in how you do your dental office meetings in the morning.



Often morning huddles are being done but the dentist is solely running the meetings and they are always just talking about what is being done today. And here lies two mistakes in doing it this way.



The dentist must never run the morning huddle. Now I didn’t say not to have… Continue

Posted on May 13, 2009 at 7:30am

YOUR PRACTICE IS NO ACCIDENT

Put yourself in the shoes of a dental practice management consultant. What would you look for if you were a management consultant to a dental practice whose production and collections were going down each month? How could each person in the office be the cause of a failing dental practice?



Perhaps the front office people are being rude or not answering the phone in a reasonable length of time. Perhaps the scheduling is not being done correctly. Look at each position in the office and… Continue

Posted on April 21, 2009 at 3:00pm

What Are Your Staff Really Up To?

I often talk to clients about the importance of role-playing with staff but that may not be enough. Just because you showed someone how to do it once, doesn’t mean they will continue to follow the procedures you’ve shown them.



I have a client who thoroughly role-plays new staff members on their job duties until they have their procedures down to perfection but then he didn’t follow up on them until a few months later. Instead he assumed that they were doing the job the way he had… Continue

Posted on April 7, 2009 at 6:00pm

ASKING YES OR NO QUESTIONS IS A NO-NO

Do you ask your patient "Do you understand?"



If you do, you're losing a lot of income. That's what all dentists do.



Dentists tell patients they need to do this, this and this, rapid-fire style, throw patients terms that they probably don’t understand like "leaky margins" and then says, “Any questions?”



So the patients go merrily along their way to the financial arranger and ask what procedure will their insurance cover and then say, “Okay that's what I want to… Continue

Posted on April 1, 2009 at 5:30pm

To Disciple or Not to Discipline

As a Dental Practice Management Consultant I don't like the idea of "warnings" or "disciplinary actions".



When you have non compliance with office policy most dental consultants will agree you need a good dental office manual. Here is very workable procedure that is better that "disciplining""



1. Have a Dental Office Manual. All office policy must be in writing.

2. Staff must have read the Dental Office Manual and attested in writing they agree, understand and will… Continue

Posted on March 24, 2009 at 5:00pm

Comment Wall

You need to be a member of PennWell Dental Group to add comments!

Join PennWell Dental Group

  • No comments yet!
 
 
 

Videos

  • Add Videos
  • View All

Badge

Loading…

© 2018   Created by Admin.   Powered by

Badges  |  Report an Issue  |  Terms of Service