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Jill Nesbitt
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  • Nashville, TN
  • United States
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Dental Group Practice Administrator | Dental Consultant | Freelance Blogger

After 16 years managing a 7 dentist, 25 staff, 18 operatory group dental practice in Ohio, as of July 2013 I have moved to Nashville and am expanding my dental consulting practice.

With skills in management, online marketing, dentistry and strategic planning i can help dentists who want to grow a group practice to accomplish their vision. If you're in Nashville or willing to work remotely, please contact me!

Jill Nesbitt's Blog

Dental Practice Management: Ideas from Yankee Dental

Dental Practice Management Ideas from Yankee Dental



As a dental office manager, I enjoy checking out dental marketing, dental technology and dental practice management booths at the shows. Here are a few that caught my interest this year at Yankee Dental:…

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Posted on February 21, 2014 at 9:46am

How do you take care of dental emergencies?

How you take care of people in pain is not only one way you define the kind of dentist and health care professional you are - but it's also an opportunity to gain new patients. I have been proud to work in an office where the guideline was to schedule any person in pain within 2-4 hours of their phone call. No matter whether the caller was an existing patient or brand new or even…

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Posted on December 6, 2013 at 9:34am

How to Drop a Dental PPO Plan

Have you been thinking about dropping one of your PPO plans because you just can't take their reduced fee schedule any longer?

There is a way to handle this properly. You want to let your patients know about your decision - and you want to help them understand why you're dropping their plan. You want to extend the opportunity to continue their dental care in your practice…

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Posted on November 22, 2013 at 1:08pm

Do you know who Bob Barkley is?

I was inspired by a dentist this morning who shared his vision of dental wellness - and he reminded me of Bob Barkley. Amazing man. Talk about inspiring!

If you know Bob Barkley



Then count yourself as lucky. And, if beyond just knowing of this dentist and his work, you also agree with his ideas and approach, then you are rare indeed. Have you implemented his ideas into your…

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Posted on November 15, 2013 at 1:51pm

Profile Information

What is your profession?
Office Manager
What dental school/dental hygiene school did you attend?
MBA at the University of Dayton
In what state do you practice
OH for 16 years - as of July 2013 to Nashville, TN
For how many years have you been in the dental profession/industry?
16
What professional affiliations/associations do you belong to?
SHRM, AADOM
Do you have a Web site address?
www.dentalpracticecoaching.com

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Latest Activity

Jill Nesbitt posted a blog post

Dental Practice Management: Ideas from Yankee Dental

Dental Practice Management Ideas from Yankee DentalAs a dental office manager, I enjoy checking out dental marketing, dental technology and dental practice management booths at the shows. Here are a few that caught my interest this year at Yankee Dental:Ascend – I took a tour of Dentrix’s new cloud-based dental practice management…See More
Feb 21
Jill Nesbitt posted a blog post

How do you take care of dental emergencies?

How you take care of people in pain is not only one way you define the kind of dentist and health care professional you are - but it's also an opportunity to gain new patients. I have been proud to work in an office where the guideline was to schedule any person in pain within 2-4 hours of their phone call. No matter whether the caller was an existing patient or brand new or even just passing…See More
Dec 9, 2013
Jill Nesbitt posted a blog post

How to Drop a Dental PPO Plan

Have you been thinking about dropping one of your PPO plans because you just can't take their reduced fee schedule any longer?There is a way to handle this properly. You want to let your patients know about your decision - and you want to help them understand why you're dropping their plan. You want to extend the opportunity to continue their dental care in your practice - even if it is on an…See More
Nov 22, 2013
Jill Nesbitt posted a blog post

Do you know who Bob Barkley is?

I was inspired by a dentist this morning who shared his vision of dental wellness - and he reminded me of Bob Barkley. Amazing man. Talk about inspiring!If you know Bob BarkleyThen count yourself as lucky. And, if beyond just knowing of this dentist and his work, you also agree with his ideas and approach, then you are rare indeed. Have you implemented his ideas into your practice? Trained your staff? What results have you experienced?I have known about Dr. Barkley for years - he is an…See More
Nov 15, 2013
Jill Nesbitt posted a blog post

What can a hygienist do when her schedule falls apart?

In most dental practices, if the hygiene schedule is open, the hygienist doesn't work. This is the trade-off for hygienists being the highest-paid members of the staff – they can only be paid when the schedule is full. So, how does your practice handle it when the hygiene schedule falls apart?The wrong things to doIt makes me crazy when the hygienist goes to the front desk…See More
Nov 1, 2013
Jill Nesbitt posted a blog post

When was the last time you sent statements?

Many dentists assume that because they have money coming in that their office manager is sending statements and running an organized collections system. This is not always true. Here's a quick & easy way to confirm that your practice sent statements last month.In less than 5 minutes, you will know whether to appreciate your staff for a job well done - or…See More
Oct 25, 2013
Jill Nesbitt posted a blog post

Real time, real world data to run your practice

Production Doesn't Tell the Real StoryDo your staff see your production and think everything is great? And, since they see solid production - do they expect to receive a raise this year and maybe even a bonus?Meanwhile, are you looking at your lower and lower reimbursements now that you've been forced to join a variety of dental…See More
Oct 14, 2013
Jill Nesbitt posted a blog post

Baldrige for Dentists

Baldrige: The Traffic 'CopterHave you ever sat in a traffic jam? What are you thinking? Perhaps looking around to figure out if moving into another lane will help or checking the time to determine if you're going to be late for your appointment? You can only see a few cars ahead and behind, so you are forced to make decisions with very little information.Now, put yourself in that same traffic jam…See More
Oct 4, 2013
Jill Nesbitt posted a blog post

Yearly Recall: Using Dentrix to reactivate patients not seen in over a year

The top priority for dental office managers is to fill the schedule. Most practices have a system to contact patients when they are due for their 6 month checkup. However, what about patients that end up overdue? To stay in contact with these patients and try to get them back into your schedule is an untapped market. This is one way to run a successful dental practice…See More
Sep 23, 2013
Jill Nesbitt posted a blog post

Leadership in the dental practice

A leader is one who knows the way, goes the way and shows the way. - John MaxwellSo - how did your last staff meeting go? Were your team members enthusiastic to share ideas that will help improve quality of care, reduce expenses and improve staff morale? Or, did they sit quietly and when asked for suggestions, just say 'everything is fine'?  Once you've been in a team…See More
Sep 16, 2013
Jill Nesbitt posted a blog post

"Statements would upset the patients" - How to catch up on dental billing

"We don't send statements. The dentist is afraid that would upset the patients."Some dental practices struggle to manage their billing systems. There can be many reasons the dental billing system has crumbled, such as dental office manager turnover, lack of training with the dental practice management software, or even embezzlement. No matter what the reason for a disorganized, occasional billing system, the problems caused are the same. Patients that don't understand or trust the accounting.…See More
Sep 4, 2013
Jill Nesbitt posted a blog post

Gain more new patients: Know your numbers

Grow from your past successEvery dentist I know would like more new patients. So - how do you that? First, you have to know your numbers. Find out which marketing programs have been most successful for you, and which ones are the losers so you can make solid decisions based on real numbers. It's so easy to get sold by the latest marketing idea - "Dr. you can be the first in your area to have a mobile website!" but you need to know what's working for you.In this brief video recorded for Dental…See More
Aug 22, 2013
Jill Nesbitt posted a blog post

Make it visual: How to increase dentist efficiency

X                /                   XX                /                    /X               //               X/               X                    X Does this look familiar? Columns of X's, /'s and blanks to communicate exactly where the dentist is throughout the day. And, since we can preset our appointments to include X  X  /  /  /  - don't we end up ignoring all these marks anyway?The dentist instructs the front desk team "Fill the Schedule" while the chairside assistant threatens them,…See More
Aug 14, 2013
Jill Nesbitt posted a blog post

What to do when the dentist is out of the office?

It never happens. The dentist is never sick.But it did - and unexpectedly, the dentist cannot come into work today. So, now what do we do?This is a great conversation for your next staff meeting. Even though you haven't missed a day of work in 27 years, you never know what might come up tomorrow that keeps you from seeing your patients. In fact, you can use the ideas in this article to create a…See More
Aug 7, 2013
Jill Nesbitt posted a blog post

Fill your open time - Ideas you can implement today!

Set up a system to fill your schedule: Use the Unscheduled Treatment Plans listWith school starting earlier than ever (my kids begin August 5th!), the dreaded fall downtime begins for most dental practices. Most families avoid scheduling any dental appointments during school hours for at least the first few weeks of school, hoping that new routines take hold and…See More
Jul 29, 2013
Jill Nesbitt posted a blog post

What does quality in dentistry mean to you?

The Dental Quality Alliance starts a new ‘quality movement’As our country watches the unfolding drama of healthcare reform that promises to provide health insurance for millions of Americans, significant changes lie ahead. Medicare (for those over 65) and Medicaid (for low income) insurance plans are leading the way by linking improved health with physician and hospital reimbursement. This is pay-for-performance healthcare. And it’s coming to dentistry.The Dental Quality AllianceRecently, I…See More
Jul 18, 2013

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At 11:42am on February 17, 2012, David A. Wank said…

Thanks!

 
 
 

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