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Fred Joyal
  • Male
  • Los Angeles, CA
  • United States
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Fred Joyal added 2 blog posts
March 2
Lauren Flores and Fred Joyal are now friends
March 1
Fred Joyal and Amanda Ray are now friends
February 4
I know I wouldn't mess with you, Mary.
February 4
The beauty of practicing in Rutland Vermont is that many times my first boss and I would do just that. But that was in the seventies; I am afraid my current boss's, foolhardy they may be, are doing the same. But I am packing my Lady Smith and Wesson…
February 4
I respectfully disagree, Fred. Theives order pizzas and hail taxis for a few bucks, Dentists are rich. Word gets around. Theives sometimes kill their victims, and they can hit any dentist office in the nation. Telling someone that you demand $300 t…
February 2
I'm not going to say something like that couldn't happen, but I think it's highly unlikely. Perhaps if you practice in a known high crime area you might want to be wary and it wouldn't be a bad idea to pay one of your team members overtime to stay w…
February 2
In some cities, by following this advice one could be setting oneself up for robbery (or worse). Sorry.
February 2
Fred Joyal added a blog post
You’re no doubt very familiar with this situation: You get a call a few minutes before you’re heading home on a Friday night. The caller isn’t a patient of yours. In fact, he hasn’t seen a dentist in years. He’s broken a tooth, is in extreme pain a…
February 2
Absolutely. Building patient loyalty is a long-term investment. It may mean spending a little more time with them and not packing your schedule as much as you could, but over time it will pay off in trust, treatment acceptance and referrals. And as…
January 20
Patients sense when they are being rushed and it does give off the impression that we don't care. It's the best way NOT to build patient loyalty.
January 20
I imagine your patients feel that towards you, Doctor.
January 20
Fred I agree with you. There was an old saying that I learned in Dental school and it was that "patients judge you by your feelings not your fillings" and it is so true. Building patient loyalty can not only reap huge financial benefits but it can a…
January 19
A relationship is exactly that. It is about caring..what is best for your people in the long run. That often takes time to explain and make clear. Having a good, clear graphic is one way or a model. A crown and it's cost doesn't sound so bad if the…
January 16
Fred Joyal added a blog post
Legendary film producer Samuel Goldwyn once famously said that he’d take 50 percent efficiency to gain 100 percent loyalty. While I highly doubt he was talking about dental practices, the sentiment applies to our industry in a big way. Patient loya…
January 15
Physicians need to stay on the bandwagon with us.If I hear "just" a baby tooth one more time, you will hear me scream from where you sit. My response is "So the first twelve years of your child's life is not all that important"? Even pediatricians h…
January 12

Profile Information

What is your profession?
Other
What dental school/dental hygiene school did you attend?
N/A
In what state do you practice
N/A
For how many years have you been in the dental profession/industry?
23
What professional affiliations/associations do you belong to?
CEO & Co-Founder of 1-800-DENTIST; National Children's Oral Health Foundation; The Children’s Dental Center of Greater Los Angeles; National Speakers Association
Do you have a Web site address?
www.1800dentist.com/for-dentists & www.goaskfred.com

Fred Joyal's Blog

Fred Joyal

Smarten Up Your Internal Marketing

As the CEO of the nation’s largest dental referral service, I know how important new patients are, particularly when people seem to be tightening their budgets. However, it does occasionally feel as if those of us in the dental industry spend so much time discussing methods of bringing in new patients that we sometimes forget about the ones already in the practice.




Most practices understand the importance of internal marketing on some level and are already conducting so

Continue

Posted on March 2, 2010 at 4:30pm —

Fred Joyal

The Truth About Emergencies

You’re no doubt very familiar with this situation:

You get a call a few minutes before you’re heading home on a Friday night. The caller isn’t a patient of yours. In fact, he hasn’t seen a dentist in years. He’s broken a tooth, is in extreme pain and doesn’t have a lot of money. He’s not sure if he can afford to have his tooth fixed, but hopes you might be able to prescribe him some pain medication to help him get through the weekend.

Most dentists would receive a call like this and immediatel… Continue

Posted on February 2, 2010 at 2:08pm — 5 Comments

Fred Joyal

Let's Talk Loyalty

Legendary film producer Samuel Goldwyn once famously said that he’d take 50 percent efficiency to gain 100 percent loyalty.

While I highly doubt he was talking about dental practices, the sentiment applies to our industry in a big way. Patient loyalty is essential to dental practice success.

Now, I know what you’re thinking: “My patients are loyal to me.” But the truth is, while the majority of your patients may be satisfied with you as their dentist, that doesn’t mean they’re loyal.Continue

Posted on January 15, 2010 at 2:07pm — 5 Comments

Fred Joyal

The Matter of Cost

A common complaint that dentists hear, particularly in a tight economy, is that their fees are too high. The truth is when people complain about cost, it’s almost always because they don’t realize the value of what they’re paying for. That’s certainly true of dentistry. People don’t understand how it can be so expensive because they don’t understand what they’re getting for the money.

It’s incumbent upon all of us in the industry to educate patients about the true value of… Continue

Posted on December 21, 2009 at 12:05pm — 4 Comments

Fred Joyal

Reaching Out for Referrals

In these challenging economic times, I’ve noticed that I’m getting more questions about increasing word of mouth referrals. It’s only natural to want to make every marketing dollar count, and considering the cost (or more accurately, lack of cost), you can’t get a better return on investment than you do with good word of mouth.

If you’re not already doing it, start actively pursuing referrals. It sounds simple, but most dentists forget — or are unwilling — to actually ask f… Continue

Posted on December 3, 2009 at 3:04pm — 3 Comments

Comment Wall (3 comments)

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At 12:42pm on November 19, 2009, Mary Jane said…
And what do you do with all your free time?
At 3:03pm on November 18, 2009, Mary Jane said…
Fred, what aspect of dentisty do you represent?
At 11:35pm on November 3, 2009, Jill Kring Carter said…
Very good to see you here, Fred. I recall briefly chatting with you on the phone long ago when I was a partner in the launch of the first site of this kind; a partnership I later left, and a site which has since closed down.
 
 

Pruitt's Platform

D. Kellus Pruitt DDS
General dentist in Fort Worth, Texas. I surround myself with the most wonderful staff and the kindest patients in the nation. It is our mutual confidence and respect that grants me the freedom to stand nose-to-nose with anyone in the marketplace. I’m blessed. And I like to write.

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