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Most Valuable Team/Team Member Contest

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Most Valuable Team/Team Member Contest

Answer our question by 11:59 p.m. (CT) on Aug. 14, 2009. To enter your text (no more than 250 words), click on "Start Discussion."

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Latest Activity: Oct 26, 2009

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Most Valuable Team Contest 1 Reply

Started by Cindy J Ishimoto. Last reply by Dru Halverson Aug 17, 2009.

What makes our practice more successful

Started by Jean A. Swire Aug 14, 2009.

Bay Pediatric Laser Dentistry - "The Most Valuable Team"

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Comment by Dan Kingsbury on August 14, 2009 at 6:02pm
What we have done is play the VISION Game©... a card game based on poker where we collectively co-create a vision for our practice that we all buy into. The game begins with a questionnaire, then each player designs their own cards based upon the information gathered from the interview questionnaire. In the games play, we actually create prototype vision statements that are in effect part of a 4-card straight, each card containing a piece of the vision statement narrative. At the game’s end we are left with 25 potential vision statements to discuss and draw consensus around, plus 25 good idea cards!

The enthusiasm and team spirit generated from the game has transformed our practice by asking the question, “What would our dream practice look like?” The focus of the game is on what is working, not on what the problems are and how to fix them, which is always judgmental to some degree. Instead of what’s wrong, we are all talking about what’s right.

Of course the patients can feel our passion for our work and the connection we make with them through our “giving back”, i.e. sponsoring a child, micro-loans to 3rd world families, a blood drive, all featured as posters to inform and talk about with our patients.

The staff benefit from a percentage bonus scheme based on our break-even point and our production growth.

By the way, the game is free from http://coaching.abmdds.com/ and can be facilitated for up to 4 hours of CE too.
Comment by Bryan Weaver on August 14, 2009 at 1:27pm


I’m new to the dental community, but not new to business or management. There are certain expectations I had regarding management going into my job as a business administrator at Southern Comfort Dental. I expect managers to stay out of the way and let employees learn and grow through experience, not through constant supervision. I expect managers to monitor the cohesiveness of the team and to have a genuine concern for the people under them. I expect managers to understand the importance of keeping patients. Obviously the list of skills and abilities required to be an efficient and effective manager goes on ad infinitum. If I had the time and space I could go on and with each description of the perfect manager, I would be describing Mrs. Beverly Lipham. Beverly is the office manager at Southern Comfort Dental and she performs the job above and beyond what could ever be expected of her. The staff at Southern Comfort Dental respects her and she respects them thereby creating a practice culture of trust and understanding. This culture of trust has lead to a level of service that is arguably the best in the industry. In my opinion, there is no one more deserving of this honor than Beverly. But you don’t have to take my word for it, take the word of the 141 new patients per month year to date. Or take the word of the 2,600 patients that have visited Southern Comfort Dental since June 23, 2008. Better yet, take the word of the ten staff members who affectionately refer to her as “Momma Cat.”
Comment by Dr. Troy Burns on August 13, 2009 at 9:55pm


I would like to nominate my Office Manager, Heather Burns for being the most valuable team member. I feel that I have an exceptional staff and Heather keeps the parts and pieces together that make the office a productive, enjoyable place to work and always putting patients first. Not only is Heather my wife but she works with me all day too. Always very professional and leads by example. Staff and patients love her as she is always willing and able to go above and beyond to help anyone with anything. From the business aspects, front desk aspects and dental assisting aspects Heather can pretty much pop into any position within the office and any given time without hesitation. As a full time student and small business owner/operater herself she is a very busy woman but that never takes away her desire, motivation to make my practice what it is today. Her patient interaction is supreme and I feel that patients are comfortable coming to the office because Heather is always willing to go that extra mile to put the patient first. Its the extra effort she puts into the office that make is so enjoyable. I am very grateful for all my staff members as I feel its taken me many years to get the great staff I have today. I can actually say I like coming to the office each and every day to a staff that is willing, determined, motivated and always putting our patients as top priority. We might just be a little town in North Pole, Alaska but we serve a great patient base and put forth our finest efforts.
Comment by ed Miller, dds on August 10, 2009 at 10:33am
MOST VALUABLE TEAM
I believe that I am fortunate to have a team that is exceptional in all ways. These three ladies have helped me build a very successful practice in a competitive dental environment of Scottsdale, Az. Linda, Pamela, and Kristen have created all the 5Star environment that I read about in all the other posts. What sets them apart and makes me very proud to have them as my team members. My reasons are as follows:
Linda, my dental assistant this past 5 months has been battling bi-lateral breast cancer. She has kept on working as she as goods through many tests, surgeries, and radiation treatments. Through all of this she still puts the patient first. She has become an advocate for many female patients that need advice for themselves. The ability to continue to help other at this time is absolutely remarkable. Kristen, my hygienist, the past year had her first child. While all was expected to go well, her son was born with deformed ears, closed auditory canals and kidney problems. This set back has not stopped Kristen from caring about the health of patients. Kristen and her husband face many years of surgeries for her son, She lives the furthest from the office and is always the first one to arrive in the morning. Pamela, my office manager, is a single mom with all the responsibilities that come with that. During the 6 years she has been my office manager she has not missed a game or school function. I do not know where the energy comes from that she displays each day.

These three women have been an inspiration to me and I know that they are to our patients. They have met obstacles in their private lives that have made them even better team members. These obstacles have made all of us a closer family and this family includes all of our patients.
Comment by James Sevey on July 31, 2009 at 10:20am
MOST VALUABLE TEAM
We believe our team at Creative Dental Solutions (CDS) is the best in the nation because we have fun providing exceptional service to our community. Here are just a few examples:
Our team constantly strives to “wow” our patients: serving hot apple cider on cold Maine winter days; entertaining children with cartoons and popcorn so parents can relax while being treated.
Peggy epitomizes the warmth of our practice. She has been greeting our patients for 22 years with a smile, a personal greeting and often a hug! When we moved to our new facility, many patients chose to follow Peggy rather than to stay with their dentist.
Whether it’s “Bob” who needs to be allowed to talk for a good 15 minutes before starting treatment, or “Jane” who needs a warm blanket and pillow, we treat our patients individually.
The Christmas season finds our office piled high with gifts. Susan galvanizes the community to provide toys and goodies for families in need.
The aroma of freshly baking bread and lunch simmering in the crock pot often wafts through the office, heralding our shared lunches. Just one way Sophie rewards us for a job well done.
Our patients often comment on the laughter in our office and say they have never experienced such a happy, upbeat environment. At CDS we are one big family, and we invite our patients to become part of our family.
Comment by Sandy Pardue on July 23, 2009 at 3:30pm

Alethea Dupuy

I work in dental practices around the country and I meet a lot of wonderful talented team members, but one really stands out. Her name is Alethea Dupuy. She has been assisting for over 25 years and with her current employer, Dr. Robert Westerman for 24 years. She is a very unique dental assistant and her abilities and love for our profession are way over the top. In her entire career, she may have missed 1 day of work due to illness, when she was diagnosed with breast cancer, 5 years ago, she took off 4 days for the surgery and came right back to work. She worked the entire time she received chemo and radiation treatments, going on Friday's after work. She insisted on being at the office and being with people that cared about her recovery. In addition, she has what I call "magic fingers." She is an excellent assistant. She is extremely knowledgeable and I'll put her beautifully constructed provisionals up to anyone's in the industry. If you ever had the opportunity to be a patient while Alethea was assisting, you would look forward to your next dental appointment. In addition, she is always looking for ways to retain patients, promote the doctor and the practice. She gets a lot of treatment accepted because of her honest and caring approach. She's a real team player. I am attaching a picture of Alethea and one of her latest cases.

This is an example of a before and after case. Alethea made the temporaries in the after picture:
BEFORE


AFTER

Comment by Joy Millis on July 23, 2009 at 12:35pm
Joy Millis here, nominating Sallie Shaughnessy from Tucson, Arizona. Sallie has got to be the most valuable team member, single handedly creating a stimulus package for their practice. I presented a program last year on Valentines Day in Tucson entitled "Love Um or Lose Um" about recovering lost patients. This year, on Valentine's Day, I receive a letter from Sallie via e-mail thanking me for the inspiration. She took action last year and continues to recover lost patients for their practice. She told me that in the first three weeks, she recovered $53,000 worth of dentistry for the practice by contacting patients and bringing them back. When she took her results to her boss, Dr. Edward Carlson, he said, "Now that's job security!" Sallie is a winner! And, she's continuing to creating a win/win relationship with patients in their practice by staying in touch. In our current economic downturn, it's great to hear how someone is creating an Upturn just in time to better secure their future, their patient's future and the future for dentistry. Sallie gets my wholehearted vote!!!! Here's the e-mail I received for Valentine's Day.
Hi Joy!
My office mates and I attended your 2-13-08 seminar in Tucson AZ. I put into practice your advice the NEXT DAY and am following your suggestions still. I have just marked my one year anniversary with absolutely amazing results!! I have generated tens of thousands of dollars in income for my doctor and entire team. I would love to talk with you about my success if you wish.
Thanks again for turning my professional life around!
Sallie Shaughnessy
520 745-5041 work
Comment by Pam Goldberg on July 22, 2009 at 8:54am
I am submitting this on behalf of Mark E. Hyman, DDS
Submitted by Mark E. Hyman, DDS to nominate Mark E. Hyman DDS Family and Cosmetic Dentistry

My most valuable team demonstrates to me daily the depth of their compassion for our patients, their sensitivity to their feelings, and their sincere desire to make every patient’s experience as comfortable and pleasant as possible.

It is difficult to focus upon one particular action that creates such an environment for our patients, but there are several “above and beyond” kindnesses that our team gives at each step of the visit, that exceed our patients’ expectations of patient care standards.

When our patients first enter the operatory, the staff hangs their coats and bags for them, invites them to listen to an Ipod, and offers dark safety glasses and a warm blanket.

As the patient is examined, they show them the intraoral video and explain any areas of concern. If the patient has a difficult procedure, a team member gets them a fresh smoothie. They also offer lip balm before and after treatment, and complimentary fluoride treatments for adults.

My team has taken the initiative, on their own time, to visit patients in the hospital, drive them to the dental lab, and mark their life cycle events through notes. And perhaps this last story best exemplifies the character of my team.

When one of my hygienists found that her 97 year old patient with a love of reading desired a book and couldn’t drive to the bookstore, she hand delivered the book and joined him for lunch at his nursing home on her day off.
Comment by Krista Arthur on July 20, 2009 at 6:25pm
Every member of our team is valuable, but we wouldn't be able to do what we all do without Dr. Brickey. His ability to connect and build relationships with each and every patient has enabled our office to grow especially during this economic downturn. His dentistry is second to none and he makes us all excited to come to work. I am celebrating 15 years with him this year, one hygienist has been here 10, the other 13, one assistant has 8 years, and the other just celebrated 4. If he wasn't such a great boss, team member and dentist, we would not all still be here! Even if he doesn't win, he should be recognized for all that he does and should know we all appreciate him every day!
 

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